projectdoc Toolbox

Provides doctypes to document services and systems.

Name: Doctypes for Services Management
Categories: / projectdoc / Doctype Add-on
Status: AVAILABLE SOON
Requires projectdoc: 2.0
Source Repository: Bitbucket

This add-on provides document types to document services and systems of an organization based on the projectdoc Toolbox for Confluence.

The document types (or blueprints) allow to document service management from a strategic point of view. Define types of services and systems and create a documentation that is easy to navigate! The projectdoc Toolbox also supports teams to integrate information from remote information systems via the Web API Extension (based on REST) or the Information Systems Extension. With the Web API Extension information can be pushed into projectdoc documents, while the Information Systems Extension provides macros to link or transclude information.

See Confluence as the Information Hub as an introduction to integration options.

Your approach may be based on any framework, such as the IT Infrastructure Library (ITIL) managed by AXELOS. If the pre-configured set of blueprints do not meet your requirements or your selected framework, you may adjust them using the sources published on Bitbucket.

This project is in an early state of development. It is not bound to a particular framework or approach.

If you decide to build your own version of service management doctypes, have a look at the Doctype Maven Plugin to model your documents and create a blueprint add-on for Confluence Server.

Prerequisites

The Doctypes for Service Management requires the projectdoc Toolbox to be installed. The projectdoc Toolbox has a commercial license and is available on the Atlassian Marketplace.

The add-on also uses blueprints from the Core Doctypes for projectdoc (like Role or Stakeholder). This add-on is available on the Atlassian Marketplace for free.

Please install the following add-ons on your Atlassian Confluence server:

1. Install projectdoc Toolbox

Install add-on now

2. Install Core Doctypes!

Install the Core doctype add-on now and for free

Space Blueprint

The add-on provides a blueprint to create a space for service management.

List of Doctypes

The following doctypes help to document and manage services.

Additional doctypes supporting service management documentation are found in the Core Doctypes (e.g. Roles, Stakeholders, and Tours).

#	Name	Short Description	Iteration
1	Access Information	Credentials for development systems where the password is known to all who have access to the Confluence wiki.	Production
2	Access Information Type	Type-specific category for access information.	Production
3	Application	Applications provided functions required by services. Applications may be hosted on one or more systems.	Production
4	Application Type	Type-specific category for applications.	Production
5	Change	Document a single change to configuration items or assets.	Production
6	Change Severity	Add an severity to classify changes.	Production
7	Change Status	Add a status to categorize changes.	Production
8	Change Theme	Add a theme to group changes.	Production
9	Change Type	Type-specific category for changes.	Production
10	Configuration Item	Configuration items (CIs) may be (sub-)systems or components. Whatever may change and needs to be tracked may be documented as a CI.	Production
11	Configuration Item Status	Signals the status of an IT system, application, or a configuration item.	Production
12	Configuration Item Type	Type-specific category for configuration items.	Production
13	Dataset	Datasets are used as the input and output of processes.	Production
14	Dataset Type	Type-specific category for datasets.	Production
15	Deployment	Deployments provide information about updates on services and systems to users.	Production
16	Deployment Record	Record a deployment to a IT system.	Production
17	Deployment Record Type	Type-specific category for deployment records.	Production
18	Deployment Type	Type-specific category for deployments.	Production
19	IT Activity	IT Activities define activities for processes.	Production
20	IT Activity Type	Type-specific category for IT activities.	Production
21	IT Asset	IT Assets define assets required or produced by processes.	Production
22	IT Asset Type	Type-specific category for IT assets.	Production
23	IT Function	Functions are specialized organizational units to support business processes.	Production
24	IT Function Type	Type-specific category for IT functions.	Production
25	IT Procedure	IT Procedures define procedures for processes.	Production
26	IT Procedure Type	Type-specific category for IT procedures.	Production
27	IT Process	Processes organize activities to create a defined business value.	Production
28	IT Process Type	Type-specific category for IT processes.	Production
29	IT Service	IT Services provide business relevant services for customers.	Production
30	IT Service Classification	Classifiers to categorize services.	Production
31	IT Service Classification Type	Type-specific classification for IT services.	Production
32	IT Service Status	Signals the status of an IT Service.	Production
33	IT Service Type	Type-specific category for IT services.	Production
34	IT System	Systems are part of environments where products are deployed to.	Production
35	IT System Type	Systems are categorized by their type. These types may be quite concrete since systems by nature reference a hard- or software system usually by their IP address or DNS name. Therefore a system type may be 'Artifact Repository' or 'Virtual Server. And types may build hierarchies.	Production
36	Lifecycle	Add lifecycles to group lifecycle phases.	Production
37	Lifecycle Phase	Lifecycle phases define phases that are bound to a lifecycle.	Production
38	Location	Locations provide information about the whereabouts of assets, configuration items, and systems.	Production
39	Location Type	Type-specific category for locations.	Production
40	Process Impact	Impacts define how the results of processes affect the world.	Production
41	Process Impact Type	Type-specific category for impacts.	Production
42	Process Outcome	Outcomes define the results of processes.	Production
43	Process Outcome Type	Type-specific category for outcomes.	Production
44	Release	Releases document the changes that are applied to a published version of a service.	Production
45	Release Type	Type-specific category for releases.	Production
46	Service Announcement	Announcements communicate with stakeholders information about a service.	Production
47	Service Announcement Type	Type-specific category for service announcements.	Production
48	Service Level	Describe a service level for a service.	Production
49	Service Level Agreement	Provide information about a service level agreement (SLA).	Production
50	Service Level Agreement Type	Type-specific category for service level agreements.	Production
51	Service Level Requirement	Describe a requirement in terms of a service level.	Production
52	Service Level Requirement Type	Type-specific category for service level requirements.	Production
53	Service Level Type	Type-specific category for service levels.	Production
54	Trigger	Triggers define signals for activities and processes.	Production
55	Trigger Type	Type-specific category for triggers.	Production
56	Work Instruction	Work Instructions define procedures for processes. Provide the most detailed information here how tasks are to be executed. This includes best practices.	Production
57	Work Instruction Type	Type-specific category for work instructions.	Production

Resources

Doctypes: Doctypes define properties and sections for documents. They are essentially Confluence Blueprints that help to create pages in your wiki based on templates.
Doctypes Overview: List of all doctypes provided by add-ons. Provides an overview over doctype IDs and blueprint keys.
Macros: List of macros provided by the projectdoc Toolbox.

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