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Processes organize activities to create a defined business value.

ID
it-process
Suite
Parent
Documentation Type
Categories

A process is a description of the activities to take to create the intended result. It is typically a quite abstract specification.

To provide information on by whom, when, and why a process is run, use the procedure doctype.

If you need to get into greater detail about what steps are actually conducted, use the work instruction.

You can't control outcomes, just processes.

Tom Griffiths


Properties

The document type it-process provides the following properties:

 

Please note that only information about specific properties is provided here. Common document property used by all document types are documented by Document Properties.

Superordinate Process

Processes may be composed. This is a reference to the superordinate process.

The value is typically automatically provided by the parent document.

Type

Specify a type to categorize processes.

Use the IT Process Type Doctype to define process types.

Lifecycle Phase

Specify the lifecycle phase this process is bound to.

Lifecycle phases are grouped by the Lifecycle Doctype to define types of lifecycles.

Since 3.3

 

Since version 3.3 the Name List Macro selects on lifecycle phases that belong to the lifecycle Process Lifecycle.

If this does not suite your use case, please update the Where parameter accordingly.

Participants

A list of roles that take part in the process.

Reference the roles in the process description.

Contact

Reference stakeholdersroles, and persons to get in touch for support regarding this process.

Since 4.1

 

Available since version 4.1.

Triggered by

List triggers that take effect on this process.

The property is hidden. The list of triggers is rendered in a section of this document.

Input Datasets

List datasets used as input for this process.

The property is hidden. The list of inputs is rendered in a section of this document.

Output Datasets

List datasets created as output by this process.

The property is hidden. The list of outputs is rendered in a section of this document.

Outcome List

List outcomes produced by this process.

The property is hidden. The list of outcomes is rendered in a section of this document.

Impact List

List impacts created by this process.

The property is hidden. The list of impacts is rendered in a section of this document.

Related Processes

Specify the list of processes that are closely related to this process.

The processes are listed in the body of the process description.

Since 4.1

 

Available since version 4.1.

Sections

Description

Provide a description of the process.

You may also justify the existence of the process and why it is important to document it.

Value Stream Map

A diagram giving an overview over the process, the steps involved, the times they take and the time between the steps. The map makes the change potentials visible.

Objective

Describe the objective for this process. This should contain the business value.

Trigger

Describe the trigger that starts this process.

The list is automatically generated using the triggers listed in IT Process#Triggered by.

Input

Describe the input datasets for this process.

The list is automatically generated using the triggers listed in Input Datasets.

Output

Describe the output datasets created by this process.

The list is automatically generated using the triggers listed in IT Process#Output Datasets.

Activities

List the activities that are part of this process.

Typically activities are associated as children to this document. Activities run by more than one process are stored on the IT Activity Doctype homepage.

Outcomes

Describe the intended outcomes of the process.

The list is automatically generated using the triggers listed in the IT Process#Outcome List.

Impacts

Describe the impacts the result of this process has.

The list is automatically generated using the triggers listed in the IT Process#Impact List.

Services

List of services using this process.

This list of automatically updated.

List of related Processes

List of processes related to this process.

This list of automatically updated by the property Related Processes.

Since 4.1

 

Available since version 4.1.

Notes

These are internal notes that are usually not exported and only visible to team members with write access.

But this is not a safe place to store sensible information. It is just a convenience for the reader to not be bothered with notes stored here for the authors for later use. The security level is about suppressing the representation by a CSS style. Therefore consider this as a convenience for the reader, not as a security tool.

 

The text of notes sections is also indexed.

References

For a document the references section contains pointers to resources that prove the statements of the document.

Often these proofs are not easily distinguishable from further information. In this case you may want to skip the reference section in favour for the resource list.

 

For further information please refer to References and Resources.

Resources

The resources section provides references to further information to the topic of the document.

This may be information on the internet provided by the resource or information in the team's information systems. Anything the reader of the resource might want to know, may be listed here.

 

For further information please refer to References and Resources.

Related Doctypes

The following doctypes are related to the process doctype.

Trigger

Triggers define signals for activities and processes.

Dataset

Datasets are used as the input and output of processes.

Process Outcome

Outcomes define the results of processes.

Process Impact

Impacts define how the results of processes affect the world.

IT Activity
IT Activities define activities for processes.