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Document Properties Marker
overridefalse
extract-short-desctrue


Short DescriptionProvides doctypes to document services and systems.
Doctypetopichide
NameDoctypes for Services Management
Parent
Parent Property
property-nameName

Audience
Name List
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propertyAudience

Level of Experience
Name List
doctypeexperience-level
render-no-hits-as-blanktrue
propertyLevel of Experience

Expected Duration
Categories
Name List
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names/ projectdoc / Doctype Add-on
propertyCategories

Tags

Tag List
namesDoctype Add-on, Service Management, Services, Library, Infrastructure, Systems, ITIL
propertyTags

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Iteration

Iteration
valueproduction

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Type
Name List
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Status

Status
colourBlue
titleAvailable soon


Requires projectdoc2.3.1
SetService Managementhide
Source RepositoryBitbucket
Blueprint Key Prefix
de.smartics.atlassian.confluence.smartics-projectdoc-confluence-space-services:projectdoc-services-blueprint-doctype-
hide
Sort Key000400hide



Content Marker
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Section
show-titlefalse
titleDescription

This add-on provides document types to document services and systems of an organization based on the projectdoc Toolbox for Confluence.

The document types (or blueprints) allow to document service management from a strategic point of view. Define types of services and systems and create a documentation that is easy to navigate! The projectdoc Toolbox also supports teams to integrate information from remote information systems via the Web API Extension (based on REST) or the Information Systems Extension. With the Web API Extension information can be pushed into projectdoc documents, while the Information Systems Extension provides macros to link or transclude information.

Tip Box

See Confluence as the Information Hub as an introduction to integration options.

Your approach may be based on any framework, such as the IT Infrastructure Library (ITIL) managed by

System Link
file/AXELOS
system-idwikipedia-en
labelAXELOS
. If the pre-configured set of blueprints do not meet your requirements or your selected framework, you may adjust them using the sources published on Bitbucket.

Note Box

This project is in an early state of development. It is not bound to a particular framework or approach.

If you decide to build your own version of service management doctypes, have a look at the Doctype Maven Plugin to model your documents and create a blueprint add-on for Confluence Server.



Section
titlePrerequisites

The Doctypes for Service Management requires the PDAC1 to be installed. The projectdoc Toolbox has a commercial license and is available on the Atlassian Marketplace.

The add-on also uses blueprints from the Core Doctypes for projectdoc (like Role or Stakeholder). This add-on is available on the Atlassian Marketplace for free.

Please install the following add-ons on your Atlassian Confluence server:

Section


Column
width50%


Panel
titleColorwhite
titleBGColororange
title1. Install projectdoc Toolbox

Install add-on now

Atlassian Marketplace



Column
width50%


Panel
titleColorwhite
titleBGColororange
title2. Install Core Doctypes!

Install the Core doctype add-on now and for free

Atlassian Marketplace





Section
titleAbstract


Section
titleSpace Blueprint

The add-on provides a blueprint to create a space for service management.


Section
titleList of Doctypes

The following doctypes help to document and manage services.

Additional doctypes supporting service management documentation are found in the Core Doctypes (e.g. Roles, Stakeholders, and Tours).

Display Table
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Section
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selectName, Short Description
restrict-to-immediate-childrentrue
sort-bySort Key, Name


Section
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titleNotes


Section
titleReferences


Section
titleResources


Tour
render-as-definition-listtrue
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TitleShort Description
Doctypes
Doctypes Overview
Macros




Piwik Set Multiple Custom Variables


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Departmentprojectdoc
Categorydoctype-add-on
Typeitsm