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Comment: Document clean process
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Document Properties Marker
overridefalse
extract-short-desctrue
Short DescriptionProvides doctypes to document services and systems for IT service management (ITSM).
Doctypetopichide
NameDoctypes for Service Management
Parent
Parent Property
property-nameName

Audience
Name List
doctyperole
render-no-hits-as-blanktrue
propertyAudience

Level of Experience
Name List
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propertyLevel of Experience

Expected Duration
Categories
Name List
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names/ projectdoc / Doctype Add-on
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Tags

Tag List
namesDoctype Add-on, Service Management, Services, Library, Infrastructure, Systems, ITIL
propertyTags

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Iteration

Iteration
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Type
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Status

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titleAvailable soonavailable


Requires projectdoc2.6.52hide
SetService Managementhide
Source RepositoryBitbucket
Issue ManagementJIRA
Atlassian Marketplacehttps://marketplace.atlassian.com/1220262
Blueprint Key Prefix
de.smartics.atlassian.confluence.smartics-projectdoc-confluence-space-services:projectdoc-services-blueprint-doctype-
hide
Sort Key000400hide
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Content Marker
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Cheese

Section
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Section
show-titlefalse
titleDescription

This add-on provides document types to document services and systems of an organization based on the projectdoc Toolbox for Confluence.

The document types (or blueprints) allow to document service management from a strategic point of view. Define types of services and systems and create a documentation that is easy to navigate! The projectdoc Toolbox also supports teams to integrate information from remote information systems via the Web API Extension (based on REST) or the Information Systems Extension. With the Web API Extension information can be pushed into projectdoc documents, while the Information Systems Extension provides macros to link or transclude information.

Tip Box

See Confluence as the Information Hub as an introduction to integration options.

Your approach may be based on any framework, such as the IT Infrastructure Library (ITIL) managed by

System Link
file/AXELOS
system-idwikipedia-en
labelAXELOS
. If the pre-configured set of blueprints do not meet your requirements or your selected framework, you may adjust them using the sources published on Bitbucket.

Note Box

This project is in an early state of development. It is not bound to a particular framework or approach.

If you decide to build your own version of service management doctypes, have a look at the Doctype Maven Plugin to model your documents and create a blueprint add-on for Confluence Server.

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titleColorwhite
titleBGColororange
titleInstall Doctypes for Service Management!

Install the doctypes add-on for IT Service Management (ITSM) now and for free via

Atlassian MarketplaceImage Added

projectdoc-transclusion-macro
documentDoctype Add-on Sources
idsService Management

projectdoc-section
titlePrerequisites

The Doctypes for Service Management requires the PDAC1 to be installed. The projectdoc Toolbox has a commercial license and is available on the Atlassian Marketplace.

The add-on also uses blueprints from the Core Doctypes for projectdoc (like Role or Stakeholder). This add-on is available on the Atlassian Marketplace for free.

Please install the following add-ons on your Atlassian Confluence server:

Section
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width50%
Panel
titleColorwhite
titleBGColororange
title1. Install projectdoc Toolbox

Install add-on now

Atlassian Marketplace

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width50%
Panel
titleColorwhite
titleBGColororange
title2. Install Core Doctypes!

Install the Core doctype add-on now and for free

Atlassian Marketplace

...

Section
titleResources
Tour
render-as-definition-listtrue
replace-title-with-nametrue
TitleShort Description
Service Management Documentation
Doctypes
Doctypes Overview
Macros
Doctypes for Business Strategy
ITSM and Business Strategy DoctypesBlog article for the release of this add-on on the Atlassian Marketplace.
Piwik Set Multiple Custom Variables
NameValue
Departmentprojectdoc
Categorydoctype-add-on
Typeitsm