IT Process

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Document Properties Marker

override	false

Short Description Processes organize activities to create a defined business value.

Doctype doctype hide

Name IT Process

ID it-process

Suite Service Management

Set Service Management hide

Parent

Parent Property

parent-doctype	topic
property-name	Name

Audience

Name List

doctype	role
render-no-hits-as-blank	true
property	Audience

Documentation Type

Name List

doctype	doctype-type
render-no-hits-as-blank	true
names	Q4 - System
property	Documentation Type

Tags

Tag List

Iteration


value	production

hide

Sort Key hide

...

Section

index	true
show-title	false
title	Description

A process is a description of the steps activities to take to create the intended result. It is typically a quite abstract specification.

To provide information on by whom, when, and why a process is run, use the procedure doctype.

If you need to get into greater detail about what steps are actually conducted, use the work instruction.

projectdoc-quote-external

author	Tom Griffiths
quote-type	saying

You can't control outcomes, just processes.

projectdoc-section

title	Properties

Transclusion

document	Note Box referencing common Document Properties
ids	Box

doctype-name=it-process

Section

title	Superordinate Process

Processes may be composed. This is a reference to the superordinate process.

The value is typically automatically provided by the parent document.

Section

title	Type

Specify a type to categorize processes.

Use the IT Process Type Doctype to define process types.

Section

title	Lifecycle Phase

Specify the lifecycle phase this process is bound to.

Lifecycle phases are grouped by the Lifecycle Doctype to define types of lifecycles.

Version Box

since	3.3

Since version 3.3 the Name List Macro selects on lifecycle phases that belong to the lifecycle Process Lifecycle.

If this does not suite your use case, please update the Where parameter accordingly.

Section

title	Participants

A list of roles that take part in the process.

Reference the roles in the process description.

Section

title	Contact

Reference stakeholders, roles, and persons to get in touch for support regarding this process.

Version Box

since	4.1

Available since version 4.1.

Section

title	Triggered by

List triggers that take effect on this process.

The property is hidden. The list of triggers is rendered in a section of this document.

Section

title	Input Datasets

List datasets used as input for this process.

The property is hidden. The list of inputs is rendered in a section of this document.

Section

title	Output Datasets

List datasets created as output by this process.

The property is hidden. The list of outputs is rendered in a section of this document.

Section

title	Outcome List

List outcomes produced by this process.

The property is hidden. The list of outcomes is rendered in a section of this document.

Section

title	Impact List

List impacts created by this process.

The property is hidden. The list of impacts is rendered in a section of this document.

Section

title	Related Processes

Specify the list of processes that are closely related to this process.

The processes are listed in the body of the process description.

Version Box

since	4.1

Available since version 4.1.

Section

title	Sections

Section

title	Description

Provide a description of the process.

You may also justify the existence of the process and why it is important to document it.

Section

title	Value Stream Map

A diagram giving an overview over the process, the steps involved, the times they take and the time between the steps. The map makes the change potentials visible.

Section

title	Objective

Describe the objective for this process. This should contain the business value.

Section

title	Trigger

Describe the trigger that starts this process.

The list is automatically generated using the triggers listed in 83821362.

Section

title	Input

Describe the input resources datasets for this process.

The list is automatically generated using the triggers listed in Input Datasets.

Section

title	Output

Describe the output resources for datasets created by this process.

The list is automatically generated using the triggers listed in 83821362.

Section

title	Activities

List the activities that are part of this process.

Typically activities are associated as children to this document. Activities run by more than one process are stored on the IT Activity Doctype homepage.

Section

title	OutcomeOutcomes

Describe the result intended outcomes of the process.

The list is automatically generated using the triggers listed in the 83821362.

Section

title	ImpactImpacts

Describe the impact impacts the result of the this process has.

The list is automatically generated using the triggers listed in the 83821362.

Section

title	Services

List of services using this process.

This list of automatically updated.

projectdoc-section

title	List of related Processes

List of processes related to this process.

This list of automatically updated by the property Related Processes.

Version Box

since	4.1

Available since version 4.1.

projectdoc-transclusion-macro

document	Document Sections
ids	standard-sections-bottom

...

Section

index	true
title	Related Doctypes

The following doctypes are related to the process doctype.

Tour

render-as-definition-list	true
replace-title-with-name	true

Title	Short Description
Trigger
Dataset
Process Outcome
Process Impact
IT Activity

Section

index	true
title	Subordinate Doctypes

Display Table

doctype	doctype
render-no-hits-as-blank	true
select	Name, Short Description
restrict-to-immediate-children	true
sort-by	Sort Key, Name

...

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