Work Instruction

...

Document Properties Marker

override	false

Short Description Work Instructions define procedures for processes. Provide the most detailed information here how tasks are to be executed. This includes best practices.

Doctype doctype hide

Name Work Instruction

ID work-instruction

Suite Service Management

Set Service Management hide

Parent

Parent Property

parent-doctype	topic
property-name	Name

Audience

Name List

doctype	role
render-no-hits-as-blank	true
property	Audience

Documentation Type

Name List

doctype	doctype-type
render-no-hits-as-blank	true
names	Q4 - System
property	Documentation Type

Tags

Tag List

Iteration


value	production

hide

Sort Key hide

...

Section

title	Properties

Transclusion

document	Note Box referencing common Document Properties
ids	Box

Section

title	Superordinate Work Instruction

Work instructions may be composed. This is a reference to the superordinate work instruction.

The value is typically automatically provided by the parent document.

Section

title	Type

Specify the type of this work instruction for categorization.

Use the Work Instruction Type Doctype to define types of work instructions.

Section

title	Roles

List the roles that take part in running this work instruction. This is typical one role.

Note Box

While the Audience property describes the groups of readers interested in this document, the Roles property describe the roles that actually take part in it.

Typically all roles involved are part of the audience, unless their part is passive.

Section

title	Target

Link to the procedure or activity this work instruction relates to. In case no such documents exist, the work instruction can be linked to a service, system, process, function, configuration item, or asset.

The types of target may be extended by adding additional doctypes to the Name List Macro.

Version Box

since	3.2

This property is available since version 3.2.

Section

title	Sections

Section

title	Description

Provide a description for the work instruction.

Section

title	Work Steps

Describe the individual steps of this work instruction to create the goal.

Dependent on the audience of this instruction, the description of the individual steps may be quite detailed, including screenshots.

Version Box

since	3.2

This section is available since version 3.2.

Section

title	Related Work Instructions

List related work instruction that share the same target.

A Display Table Macro adds related work instructions automatically.

Version Box

since	3.2

This section is available since version 3.2.

Section

title	Subordinate Work Instructions

Complex or long work instructions may be broken into several separate work instruction document instances.

As long as the work instruction is not shared by two parent work instructions, these instructions should be added as children to this document. Otherwise put it on the homepage of work instructions.

Transclusion

document	Document Sections
ids	standard-sections-bottom

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