Confluence is a perfect tool for online team collaboration. It makes it easy for everyone on the team to add information. Due to a lack of structure the team wiki may pretty fast become a place where it gets more and more difficult to add information so that it can be found in a reasonable amount of time. It also gets harder for team members to know where to add new content.

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In the last article, Finding without Searching, we examined the different ways of information seeking needs and behaviors. We came to the conclusion that categorizing information is the key to understanding and to support the users of an information system. In the context of a project the users are first and foremost the members of the teams and stakeholders with access to the project wiki.

Let's examine how to apply categories with tools provided by Confluence and projectdoc.