Service Management (or IT Service Management, ITSM for short) is the view on services for users and customers. While there are systems necessary to run services, the view allows to focus on the needs of customers and users and move the technical aspects, represented by systems in the background. Technical aspects are important and need to be tracked, but at service level this is typically done in terms all stakeholders understand, like service levels. At system level this information may be fine grained. Therefore it is often not feasible to investigate this information and manually craft a report. The large number of systems required to keep services running and the ever growing amount of measurements call for a solution where this data is collected automatically and at least semi-automatically turned into information. To include information from remote information systems the PDAC1 for Confluence provides two extensions to either link and transclude this information at request time (via the Information Systems Extension) or to create documents in the wiki using a REST API (via the Web API Extension). The projectdoc Toolbox also provides a page blueprints and a space blueprint to create spaces to and add service information easily, based on home and index pages. These blueprints are provided with Doctypes for Service Management. Image Removed  Image Added
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