Documents

The following documents are associated with this category.

Name	Short Description	Doctype
Application	Applications provided functions required by services. Applications may be hosted on one or more systems.	doctype
Configuration Item	Configuration items (CIs) may be (sub-)systems or components. Whatever may change and needs to be tracked may be documented as a CI.	doctype
Deployment	Deployments provide information about updates on services and systems to users.	doctype
Deployment Record	Record a deployment to a IT system.	doctype
IT Function	Functions are specialized organizational units to support business processes.	doctype
IT Procedure	IT Procedures define procedures for processes.	doctype
IT System	Systems are part of environments where products are deployed to.	doctype
Service Announcement	Announcements communicate with stakeholders information about a service.	doctype
Work Instruction	Work Instructions define procedures for processes. Provide the most detailed information here how tasks are to be executed. This includes best practices.	doctype

/ Services / Operations