Information on operating services and systems.
Documents
The following documents are associated with this category.
| Name | Short Description | Doctype |
|---|
| Application | Applications provided functions required by services. Applications may be hosted on one or more systems. | doctype |
| Configuration Item | Configuration items (CIs) may be (sub-)systems or components. Whatever may change and needs to be tracked may be documented as a CI. | doctype |
| Deployment | Deployments provide information about updates on services and systems to users. | doctype |
| Deployment Record | Record a deployment to a IT system. | doctype |
| IT Function | Functions are specialized organizational units to support business processes. | doctype |
| IT Procedure | IT Procedures define procedures for processes. | doctype |
| IT System | Systems are part of environments where products are deployed to. | doctype |
| Service Announcement | Announcements communicate with stakeholders information about a service. | doctype |
| Work Instruction | Work Instructions define procedures for processes. Provide the most detailed information here how tasks are to be executed. This includes best practices. | doctype |
